Treating Customers Fairly Statement

At Wealth and Legacy Group, we recognise the duty on all personnel to ensure the fair treatment of customers under all circumstances. To uphold this commitment, we make the following undertakings as standards against which our interactions with clients will be measured:

• We will always act in accordance with the prescripts of the relevant legislation, the General Code, and the Fit & Proper requirements.
• We are committed to acting in good faith in all dealings with clients.
• Honesty is paramount in all our interactions with clients and other stakeholders.
• We will consistently act with integrity.
• We will perform our duties with competence and diligence.
• Where we have the authority to appoint personnel to deliver financial services, we will ensure to the best of our ability that all appointed persons are competent to deliver such services.
• We will maintain openness and transparency by ensuring that clients and prospective clients are provided with, and have access to, all relevant information that impacts them or could influence their decisions.
• We will honor any representations, assurances, or guarantees extended to any party.
• We will act in accordance with any contract concluded between Gemini Group and a client, service provider, or other person.
• We will strive to approach all comparable situations consistently.
• We will act reasonably and impartially under all circumstances.
• We will demonstrate flexibility, empathy, and consideration in dealing with customers.
• When marketing our services and providing advice, we will refrain from exploiting clients and prospective clients.
• We will maintain composure and refrain from acting unexpectedly, emotionally, or impulsively.
• We will endeavor to gain and maintain the confidence and trust of each client or prospective client.
• We will be reasonable in attempts to rectify errors or omissions.
• We will remain reasonably accessible to customers for advice, queries, and other support services.
• We will ensure that customers obtain benefits in line with their expectations.
• We will obtain sufficient information from clients or prospective clients to provide relevant services.
• We will offer clients or prospective clients products that align with their needs.
• We will always act in the best interests of each client and will not allow conflicts between our interests and those of clients or prospective clients to affect the services we provide.
• We will also ensure that the interests of Gemini Group do not conflict with those of clients or prospective clients.
• We will address all complaints as quickly as possible and within the time limitations set by our policy.
• We will strive to resolve complaints to the satisfaction of the complainants.

Conflict of Interest Statement

Wealth and Legacy Group is committed to ensuring that all decisions and actions taken are in the best interests of our clients. We will take all reasonable steps to avoid conflicts of interest. In cases where conflicts are unavoidable, we will manage them transparently to ensure that the interests of our clients remain paramount.